Refund and Returns Policy



I. National Delivery
1 Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

2 Your order will be delivered to the delivery address you specify when placing your order. We deliver to all addresses within Turkey. Products comprised within the same order cannot be delivered to different addresses.

II. International Delivery
1 If you order products for delivery outside Turkey , they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns.
If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost.
We recommend using a tracked service for return shipping. Tracking lets you know the item is on its way, and Geminimall can see the progress of the return in case we’re asked to step in.

When you’re responsible for return shipping, you can choose from a number of options in the return request form, If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you.
If you prefer, you can provide the buyer with another method of returning the item. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section.


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